Refund Policy

1. Overview of Financial Transactions

Airlivs operates exclusively as an online discovery and aggregation platform connecting students, professionals, and other property seekers with property owners and managers.

To ensure transparency and remove hidden costs, Airlivs does not facilitate, process, or collect any monetary transactions on its platform. All payments—including but not limited to booking tokens, monthly rent, maintenance charges, and security deposits—are negotiated and executed completely offline, directly between the user (tenant) and the Property Owner.

2. Zero Refund Processing by Airlivs

Because Airlivs does not collect or hold any funds at any stage of the booking or tenancy process:

• We do not issue, authorize, or process any refunds whatsoever.
• We do not charge any cancellation fees, platform usage fees, or subscription charges to users seeking accommodation.
• No payment gateways, digital wallets, or banking interfaces are integrated into our platform for rent collection.

3. Direct Agreements and Owner Policies

Any financial commitment you make is strictly governed by the verbal or written agreement executed between you and the Property Owner. Consequently:

• Security Deposits: The collection, holding, and return of security deposits are entirely the responsibility of the Property Owner.
• Cancellations: If you decide to cancel a booking after paying a token amount offline, the refund of that token is subject solely to the cancellation policy set by the Property Owner.
• Early Move-out: Refunds for rent paid in advance due to early termination of stay must be negotiated directly with the Property Owner.

We strongly advise all users to request written receipts for any payments made and to clearly understand the owner's refund and cancellation policies before handing over any money.

4. Limitation of Liability and Dispute Resolution

Airlivs bears no legal or financial responsibility for the recovery of any funds paid to a Property Owner. In the event of a financial dispute regarding refunds, unreturned deposits, or fraudulent claims:

• Airlivs cannot intervene, act as a mediator, or take legal action on behalf of either the user or the Property Owner.
• While we may suspend or remove a listing if multiple verified complaints of financial misconduct are reported, this action does not guarantee the recovery of any lost funds.
• Users must pursue dispute resolution through local law enforcement or appropriate legal channels in their jurisdiction.

5. Modifications to Policy

Airlivs reserves the right to modify or amend this Refund Policy at any time. Any changes will be reflected on this page, and your continued use of the platform constitutes your acknowledgment and acceptance of the updated terms. If Airlivs integrates online payment gateways in the future, this policy will be updated to reflect the new procedures.